We’re Hiring | Account Manager

By Helen Wild

Let's cut to the chase — why should you join Equinox?

👩‍💼 we have a genuinely interesting, mix of clients meaning you'll work across sectors, promoting everything from pencils to castles and shopping parks to national parks. We're passionate about supporting Welsh businesses and brands that do good for Wales, so you'll be making a positive contribution in the process.

😎 you'll work with a super cool team — who are kind, creative, fun and hard-working.

🧘 we'll avoid telling you about our great culture and offering you gimmicky staff 'benefits'. Our focus lies in airtight time reporting and responsible resourcing to manage our workloads; and helping our team to grow through training and development plans. Our goal is that you're thriving and happy at work.

Now, that's enough about us. What are we looking for in an Account Manager?

You'll be a team player, naturally curious and interested in industry developments, with meticulous project/account management skills. We are open to considering an SAE ready to take the step up to AM/JAM.

Principle Accountabilities of Account Manager:

Working within your team, efficiently help manage the day-to-day running of the team’s clients ensuring a rapid response to all enquiries, with the highest possible levels of professionalism, both in regard to media handling skills, marketing, digital and company expertise.
Be responsible for a selection of key accounts, ensuring the highest levels of service. Take ownership of client plans, ensure plans are updated regularly and activity planned well ahead to meet objectives. Find solutions and amend plans if elements don’t succeed.
Manage the workload of at least one junior member of the team and structure work to meet objectives. Mentor junior staff and give on-the-job training in key areas of writing, media relations, social media and marketing. Be responsible for the management of junior staff within the team, ensuring that their personal development is nurtured within the company and that workload is monitored and balanced.
Assist in the development of strategies for existing and new clients. Feed in creative, viable ideas and plan activity across the year, building in above and below the line tactics.
Deliver high quality written materials, for all platforms e.g. press releases, web copy, client reports, social media content. Account Manager will approve AE work and double check all work before giving to AD for final approval. Attention to detail should be excellent.
Ensure a wide range of solid media contacts across Wales in press, online and broadcast, proactively seek out and keep abreast of new channels and opportunities for clients.
Build trust with clients as consultant through excellent client relations, positive phone manner and meetings, research around client industry to demonstrate wider knowledge and suggest added value ideas too.
Take responsibility for monitoring budget on clients, ensuring all costs are monitored and agency makes necessary profit across the clients each month / year.
Organisation of meetings, press conferences, hospitality functions and other public relations events on behalf of various clients.
Maintain a seamless working relationship with other Equinox colleagues — collaborating with other Account Managers and videographer as and when required, supporting Senior Management where necessary across new and existing business, and helping develop junior staff to strengthen the agency.
Support Equinox promotion and events where necessary to build profile of the agency.

Knowledge, experience and skill requirements for acceptable job performance:

Experience of working within a marketing/comms/PR role for at least two years.
Excellent communication skills, both verbal and written.
Evidence of efficiently managing projects and/or accounts.
Excellent teamwork and interpersonal skills.
Experience of preparing client plans and reports.
High degree of self-motivation with the ability to work with the minimum of supervision.
Hold a full driving licence and preferably with your own vehicle.
Desirable, but not essential: Welsh language skills.